Server Unavailable

Applies to:

General Image Server 2000, SD and HD Maxx servers, TSS series

Symptom:

The server appears to boot properly but when the GUI launches, there are no channel windows and a message similar to “Server Unavailable” will appear in red at the bottom of the screen.

Possible Reasons: 

The most common reason is that the video board is not being seen by the software application.  This could be a hardware failure or on older systems, loose or dirty connections to the video board.

On older systems, another possible reason is that an invalid file with no name was placed on the server through FTP.   When the application receives a invalid file name it might not be able to launch properly.

Solutions:

Warning: Make sure to disconnect all power from the unit before attempting any repairs.  Failure to do so may result in injury or death.

Warning: Make sure to observer proper ESD precautions when handling internal components.  Failure to do so may damage the electronics within the system.

1. With the power disconnected from the unit, remove the top cover to the server.
2. Remove the screws holding the video board in place.
3. Remove the video board and on systems with a riser card, remove the riser as well.
4. Using a soft cloth and some rubbing alcohol, clean the gold plated pci connections on the video board and riser.
5. Re-seat the video board and check to make sure that all associated cables and power connectors are firmly attached.
6. Re-install the top cover and test the unit.

If you believe a bad file may be on the system:

1. Login though FTP and attempt to locate and remove the bad file.
2. If a FTP connection is not possible, a full install of the software will wipe all content on the system.  Note that this process renders all content unrecoverable.
3. If none of these are an option, contact 360 Systems support for additional information.