Step 1: Obtaining the raid card firmware upgrade
1. Download the archive “9650 Firmware 4.10.0.24.zip” from the 360 Systems ftp site.
2. Unzip the archive to your desktop or other appropriate folder.
Step 2: Create the bootable USB firmware upgrade key
1. Insert a blank USB memory key into the computer and make note of the drive letter it is assigned.
2. Open the extracted folder “9650 Firmware 4.10.0.24” and double click on the Win32DiskImager.exe file.
3. If any error messages appear, click ok.
4. In the Win32 Disk Imager window, select the Device letter that corresponds to the letter of the blank USB key.
*** Warring! This process deletes all information on the drive selected. ***
5. Under Image File section, click on the folder icon and browse to the location of the files extracted earlier. Select the .img file called “9650 Raid Firmware 4.10.0.24.img”
6. Click on the Write button.
Step 3: Update the firmware on the 9650 raid controller
1. Power off the 360 Systems HD server
2. Insert the USB key in one of the available slots in the back of the server and power on the system.
3. The server will automatically boot from the USB key.
4. Answer “Y” to all of the prompts
5. When finished you will see a DOS prompt. Remove the USB key and power the server off and on again.