Accessing ImageServer Log Files

Accessing ImageServer Log Files

Accessing ImageServer Log Files

If your ImageServer is already attached to a network with a computer that has access to it, you can

skip to step 5 on establishing an FTP connection.


  1. Use the ImageServer network port NET 1 if your ImageServer has 2 Ethernet ports, or NET 3 if your ImageServer has 4 ports. Connect to your LAN or Computer as detailed below.


  1. On the ImageServer, select the menu item Configure>System. Click on the tab Network. If networking is enabled, note the IP address of the ImageServer set here. If networking is not enabled, uncheck the Disable Network checkbox and click the check box for Manual DNS.


If you are connecting to an existing LAN, set the ImageServer to an unused IP address that is in the subnet used by the LAN, with an appropriate net mask. If you do not know how to determine an unused IP address on the network, contact your network administrator.


If you are connecting directly to a computer, set the IP Address to The Net Mask should be, Default Router In both cases leave Name Server blank and Use DNS unchecked.


  1. If you are connecting directly to a computer, connect to the computer’s network connector using a Cat 5e or Cat 6 crossover cable. (If the computer has a gigabit Ethernet connection it is usually possible to use a standard cable.) Alternately, use an Ethernet switch or hub and two standard cables.


  1. Set the computer’s IP address to In most Windows systems, this is found in Start>Settings>Control Panel>Network. Find the icon of the network interface and right click on it. Choose Properties. Highlight Internet Protocol (TCP-IP) and click the Properties button. If it is set to Obtain IP address Automatically, then change to Use the following IP address. Set the IP address to, press TAB to set the Subnet Mask to, and then click OK.


  1. Run Internet Explorer and type the ImageServer’s FTP Address into the browser window (ftp:// + the IP Address, i.e. if using the example IP address.) Log in as User Name : Anonymous, Password : . You can also use an FTP client (we suggest FlashFXP, available at ) on the computer and connect to the IP address of the ImageServer.


  1. In the resulting directory, find the file log.tgz and copy it to the computer. If it is under 15 Mb and also under the limit set by your email service, it can be emailed to your 360 support specialist. If it is larger, log on to    Change the filename to add your name (i.e. NAMElog.tgz) and upload it to the log files directory. Send an email to notify us that the file is available. In your email, please include as much supporting information as possible about what operation was being executed, file or clips names, etc.